🔁 Return & Refund Policy – Anika Kouture
1. Overview
At Anika Kouture, we aim to provide high-quality sarees. If you face any issues, we’re here to help.
2. Return Eligibility
Returns are accepted only if:
- You received a damaged product
- You received a wrong item
To be eligible:
- Request must be raised within 48 hours of delivery
- Product must be unused, unwashed, and in original condition
- Original packaging must be intact
3. Non-Returnable Items
We do not accept returns for:
- On Sale items
- Beaded/sequined items (minor fall-off expected)
- Dislike or mismatch in expectation
- Change of mind
- Slight color differences due to lighting/screens
- Customized or altered products (if any)
4. Return Process
To request a return:
- Contact us on WhatsApp (8639672698)
- Share your order details + clear images/video of the issue
- Must provide an unedited unpacking video showing the sealed package and defect
- Our team will verify and respond on your request.
5. Refund & Exchange
Once your returned product is approved:
- On stock availability, we may offer an exchange instead of refund.
- If no stock available Refund will be processed within 2 working days
6. Shipping Charges
Return shipping should be arranged by customer only
- Authorized returns must be shipped via India Post only. And should share the tracking details while claim.
- A flat courier fee of ₹100 will be reimbursed (unless wrong/damaged item).
7. Cancellation Policy
Orders can’t be cancelled at any cost after payment is done.
8. Contact Us
For any return or refund queries, contact:
📞 WhatsApp: 8639672698
📩 Email Address: contactus@anikakouture.com